{"id":22903,"date":"2026-07-07T13:12:42","date_gmt":"2026-07-07T03:12:42","guid":{"rendered":"https:\/\/www.auzi.com\/portal\/?page_id=22903"},"modified":"2026-07-07T13:25:38","modified_gmt":"2026-07-07T03:25:38","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.auzi.com\/portal\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t
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Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Clear, upfront information so you know exactly where you stand.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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No Cooling off Period <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As commercial insurance products, our policies do not include a cooling-off period and cannot be cancelled for a full refund once purchased.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Fees and Commission <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When placing your insurance, we charge an administration\/broker fee and receive a commission from the insurer. If you need to cancel your policy before it expires, please note that AUZi retains these fees and commissions on any premium refund<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Choosing the right policy term <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If a short-term option is available and you may need to cancel within 12 months, we strongly recommend selecting a short-term policy.\u00a0<\/p>

This is typically a more cost-effective option than cancelling mid-term.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Market Stall Holder policies - 1 or 3 Day Cover <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Market stall holder policies purchased for 1 or 3 days are non -cancellable.\u00a0<\/p>

In limited circumstances, we may agree to process a cancellation. Where approved, a minimum cancellation fee of $22.00 will apply to cover administrative costs.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How to request cancellation <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. You can initiate cancellation via your MYAUZi account.\u00a0<\/a><\/li>
  2. If the cancellation option is not available in your MYAUZi account, please email us at mail@auzi.com<\/a>. Please confirm your policy number, date of cancellation, and reason.\u00a0<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Monthly Instalments - Arranged via Arteva Funding. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Monthly instalments are arranged via a third party, Arteva Funding.\u00a0<\/p>

    On cancellation, any return premium is paid to Arteva and applied to your loan.\u00a0<\/p>

    In most cases, a remaining balance is still owed to Arteva Funding in order to finalise your loan agreement.\u00a0<\/p>

    Arteva Funding also charge their own cancellation fee.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Products Liability & Professional Indemnity – Important<\/h2>\r\n \r\n

    If your policy includes Products Liability<\/strong> or Professional Indemnity Insurance<\/strong>, it is important to understand how cover applies.<\/p>\r\n \r\n

    Both of these covers operate on a claims made basis<\/strong>, meaning the policy must be active at the time a claim is made against you<\/strong>.<\/p>\r\n \r\n

    For example, if you sell a product or provide professional services today and cancel your policy tomorrow, you will not have cover in place<\/strong> if a client makes a claim next month regarding that past work or product.<\/p>\r\n \r\n

    We strongly recommend maintaining your insurance (often referred to as \"run-off\" cover) until you are comfortable your exposure to past risks has significantly reduced.<\/p>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Cancellation Policy Clear, upfront information so you know exactly where you stand.\u00a0 No Cooling off Period As commercial insurance products, our policies do not include a cooling-off period and cannot be cancelled for a full refund once purchased.\u00a0 Fees and Commission When placing your insurance, we charge an administration\/broker fee and receive a commission from […]<\/p>\n","protected":false},"author":8,"featured_media":7209,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-22903","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nCancellation Policy - 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