Interpreter & Communication Assistance Services
At AUZi, we are committed to making our services accessible and easy to use. If you need language assistance or support with hearing or speech-related communication, we can help arrange suitable services when needed.
Telephone Interpreter Services
If English is not your preferred language, we can arrange access to a professional telephone interpreter to assist during your interaction with us.
AUZi maintains access to interpreter services on a pay-as-you-go basis. This means we can engage an interpreter if and when required, without maintaining an ongoing service unless needed.
- This service is available on request
- Interpreters are arranged only when required
- We aim to support reasonable communication needs so clients can access our services fairly and effectively
National Relay Service (TTY / Telewriter / Voice Relay)
If you are deaf, hard of hearing, or have a speech communication difficulty, you can contact us through the National Relay Service (NRS).
TTY (Type and Listen) users: 133 677
Voice Relay users: 1300 555 727
Online relay options: www.accesshub.gov.au
Ask the relay officer to contact us on 1300 137 037.
Our Approach
We keep these services available on an as-needed basis so we can respond flexibly to client needs. This allows AUZi to offer communication support when required, while operating on a practical pay-as-you-go arrangement.
If you have specific communication needs, please let us know and we will work with you to provide reasonable assistance.
Contact AUZi
Phone: 1300 137 037
Email: mail@auzi.com
Address: Suite 211, 3 Sir John Overall Drive, Helensvale, QLD 4212